Privacy Policy


<div class="privacy-policy-container">
    <h1>Privacy Policy</h1>
    
    <p>Last updated: June 15, 2024</p>
    
    <p>Thank you for choosing GlowGuide ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glowguide.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").</p>
    
    <p>Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.</p>
    
    <h2>1. Information We Collect</h2>
    
    <h3>Personal Information</h3>
    <p>We may collect personal information that you voluntarily provide to us when you register on the Site, express an interest in obtaining information about us or our products and services, participate in activities on the Site, or otherwise contact us. The personal information we collect may include:</p>
    
    <ul>
        <li>Name, email address, and contact details</li>
        <li>Billing and shipping information</li>
        <li>Account login credentials</li>
        <li>User preferences and profile information</li>
        <li>Information shared in public forums or comments sections</li>
        <li>Any other information you choose to provide</li>
    </ul>
    
    <h3>Automatically Collected Information</h3>
    <p>When you visit our Site, we automatically collect certain information about your device, including:</p>
    
    <ul>
        <li>IP address</li>
        <li>Browser type and version</li>
        <li>Operating system</li>
        <li>Time zone setting and location</li>
        <li>Pages viewed and how you navigate the Site</li>
        <li>Unique device identifiers</li>
    </ul>
    
    <p>We may also collect information through cookies and similar technologies. Please see our Cookie Policy section for more information.</p>
    
    <h2>2. How We Use Your Information</h2>
    
    <p>We may use the information we collect for various purposes, including:</p>
    
    <ul>
        <li>Providing, maintaining, and improving our Site and services</li>
        <li>Processing transactions and sending related information</li>
        <li>Responding to your inquiries, comments, or concerns</li>
        <li>Sending you administrative information, such as updates to our terms, conditions, and policies</li>
        <li>Personalizing your experience on our Site</li>
        <li>Delivering targeted content and marketing messages</li>
        <li>Analyzing usage patterns to improve our Site and services</li>
        <li>Protecting against, identifying, and preventing fraud and other illegal activity</li>
        <li>Complying with legal obligations</li>
    </ul>
    
    <h2>3. Sharing Your Information</h2>
    
    <p>We may share your information in the following situations:</p>
    
    <ul>
        <li><strong>With Service Providers:</strong> We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.</li>
        <li><strong>Business Transfers:</strong> If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.</li>
        <li><strong>With Affiliates:</strong> We may share your information with our affiliated companies.</li>
        <li><strong>With Business Partners:</strong> We may share your information with our business partners to offer you certain products, services, or promotions.</li>
        <li><strong>With Your Consent:</strong> We may disclose your personal information for any other purpose with your consent.</li>
        <li><strong>Legal Requirements:</strong> We may disclose your information where required to do so by law or in response to valid requests by public authorities.</li>
    </ul>
    
    <h2>4. Cookies and Tracking Technologies</h2>
    
    <p>We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.</p>
    
    <p>You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.</p>
    
    <p>Types of cookies we use:</p>
    
    <ul>
        <li><strong>Essential Cookies:</strong> Required for the operation of our Site and cannot be switched off.</li>
        <li><strong>Analytical/Performance Cookies:</strong> Allow us to recognize and count the number of visitors and see how visitors move around our Site.</li>
        <li><strong>Functionality Cookies:</strong> Enable us to personalize content and remember your preferences.</li>
        <li><strong>Targeting Cookies:</strong> Record your visit to our Site, the pages you have visited, and the links you have followed.</li>
    </ul>
    
    <p>We also use Google Analytics, Facebook Pixel, and other third-party analytics services to help us understand how our users engage with the Site. These services may collect information about your online activities to provide targeted advertisements.</p>
    
    <h2>5. Data Retention</h2>
    
    <p>We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.</p>
    
    <h2>6. Data Security</h2>
    
    <p>We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.</p>
    
    <h2>7. Your Data Protection Rights</h2>
    
    <p>Depending on your location, you may have the following rights regarding your personal information:</p>
    
    <ul>
        <li>The right to access, update or delete the information we have on you</li>
        <li>The right of rectification - the right to have your information corrected if it is inaccurate or incomplete</li>
        <li>The right to object to our processing of your personal information</li>
        <li>The right of restriction - the right to request that we restrict the processing of your information</li>
        <li>The right to data portability - the right to receive a copy of your information in a structured, machine-readable format</li>
        <li>The right to withdraw consent at any time, where we relied on your consent to process your personal information</li>
    </ul>
    
    <p>If you wish to exercise any of these rights, please contact us using the contact information provided below.</p>
    
    <h2>8. GDPR Compliance</h2>
    
    <p>If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.</p>
    
    <p>The data controller responsible for your personal information is GlowGuide. Our address is: 7 Martin Spurs, West Duncan CF23 7EW, United Kingdom.</p>
    
    <h2>9. California Privacy Rights</h2>
    
    <p>If you are a California resident, you have the right to request information regarding the disclosure of your personal information to third parties for their direct marketing purposes. To make such a request, please send an email to the contact information provided below.</p>
    
    <p>Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. These include:</p>
    
    <ul>
        <li>The right to know about personal information collected, disclosed, or sold</li>
        <li>The right to request deletion of personal information</li>
        <li>The right to opt-out of the sale of personal information</li>
        <li>The right to non-discrimination for exercising consumer rights under the CCPA</li>
    </ul>
    
    <h2>10. Children's Privacy</h2>
    
    <p>Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that we might have any information from a child under 16, please contact us.</p>
    
    <h2>11. Third-Party Websites</h2>
    
    <p>Our Site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.</p>
    
    <h2>12. Changes to This Privacy Policy</h2>
    
    <p>We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.</p>
    
    <h2>13. Contact Us</h2>
    
    <p>If you have any questions about this Privacy Policy, please contact us:</p>
    
    <p>By email: info@glowguide.com</p>
    <p>By phone: +449678356248</p>
    <p>By mail: 7 Martin Spurs, West Duncan CF23 7EW, United Kingdom</p>
</div>